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Original Comment Location: Cortana Mall Baton Rouge, LA----I went to go get gas at your gas pumps today when I came upon your worker blocking the way with a woman he was talking to. Her maroon van was blocking the way, her door was open, and she was standing outside her door talking to him. It took me 10 minutes to get to a pump and then I pumped my gas, left having to zigzag to get around them then I went across the street to call your store there to report the complaint. He stood there talking to her for a total of 37 minutes while they were in my view. I then sat in Cortana Mall parking lot waiting for your store manager to come to the phone , decided to go home to Denham Springs, got home, watched some tv, and waited for a manager to answer the phone. Someone came on the phone and told me about Ozark water and I told her I had been waiting on the phone for an hour for a manager. Finally Brittany (the manager) came to the phone 1:10:16 later. She asked me to describe him and I did-about 6', 220#, African American, stocky build. Then she said she would go take care of it. It was not bad enough I had to wait to get gas but then to be put on hold for over an hour. Cortana Mall Sam's REALLY needs some new management. I know I am only one small person spending over $20,000 a year in your store and service station and you most probably won't do anything about it, but I had to let you know how your customers are being treated since Sam died. He would not have put up with this.

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