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Original Comment This is the worst insurance company ever (Sprint). Got a brand new S4 a month and a half ago and it fell and the screen cracked all over. Unbelievable. Had my evo for well over 3 years..with insurance..and never had to have a claim. NOW, asurion sent me a refurbished phone which I specifically said I did not want. Called and after their horrible customer service which just repeated some scripted crap to me they are sending another phone...without a guarantee it will be new of course. BUT, they are sending it to my OLD address!!!!!!! Even after I reviewed the correct address with the customer service rep on a recorded line!!!! I called when I got the shipping email and saw it was wrong and they blew me off and said I would have to call fedex...this was last night. I just got off the phone with fedex who told me asurion has a restriction on the delivery address and only THEY can change it!!! Round and round and round and round. On top of it all it is costing me $150.00 for the replacement phone and they are being offered right now for 199.00 plus one for free! And they want to give me some piece of crap refurbished phone for my brand new one!!!

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