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Original Comment To whom it may concern, I have been a valued consumer of Cricket consumer for a decade. May bill has been paid on time. often on occasions I have made paid double payments. Two months ago my screen froze. I was told I had to go to the nearest Cricket store, to resolve my situation. The North Shore location on the East Ohio. They could not help me. I lost 650 contacts. All my business representatives, family, friends etc. I am chronic patient. Arrangements had to be made, then told they could not assist me. Once returning home, I called cricket. They stated I had to purchase a new cell. I brought a ZTE. People, I had to return the cell phone back to cricket 5x. Two months without a phone. Still paying my monthly bill of $59.61. My warranty covered each item. I was told by consumer representative, that I would be upgraded to a HUAWEI. Attempts to contact several Cricket repres, supervisors. in the area were unsuccessful. Calls were automatically switched to the individuals I spoke with already. On July 29, 2013, I asked to be reimbursed for 2 months non service or 2 free months. The supervisor wanted me to have $20.00. I said NO!!!. This coming month I have to pay $37.61. My cell will be terminated. My plan is to call my State repres. All the news stations in the area.

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