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Original Comment I do a lot of holiday shopping @ Toys R Us. This past Christmas was the worst experience thus far. I have been fighting for 7 months to get back money due me. I made a purchase 1/5/2013 at Riverhead NY location. I realized as soon as we walked out of store that one of the products we bought needed additional items we did not have so I walked right back in to return. The cashier working there was RUDE to start with. Being that I do not work in retail I did not realize her mistake would cause me months of aggravation. When my 9 year old son and I made our purchase(containing gifts for him) we used gift cards he had received as well as cash. When she did the refund she put the total price on a $50 gift card(even though she had only taken off $45) I left and when I tried to use this same GC the next day it was declined. I was then informed that it was locked because it was a $50 GC and because there as now $70 o n it I could not use it until Toysrus corrected the error by taking the money back and only putting on the $45 and giving me the rest in cash or a toysrus GC. It is now August 7,2013 and after many, many phone calls I still haven't gotten my money!!!!!!!!!

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