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Original Comment Customer service is AWFUL! The absolute worst! Had some issues with my Samsung Galaxy 3. Had it to the store at least 4 times and they couldn't figure out what was wrong. Was instructed to contact customer service. Took over 35 minutes to just get a person. Then they had to transfer me to tech support. That was another 40 minutes. Just as we were about to finish, somehow the call was dropped. I called back. Same thing, 35 minutes to even get a live person then another 30 minutes to talk with the actual people who could help. Then there was a system error. They couldn't process the request. I was told I would receive a call back. Three days later, still no call. Again it took over an hour to talk with someone that was supposed to help BUT AGAIN system error. I asked to talk to a supervisor. Was told they would have to put in a request for that and it was a 24 hour turn around. Well it's more than 24 hours and guess what?!!!?? Still no call back! Checking out other carriers. The slogan, "Even Better" - even better my foot! The worst customer service ever!!!!!!!! A week now and still no resolution.

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