Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment DISH NETWORK cancelled KBS World without notification today. I 'chatted" with a Customer Service Rep who offered me $10 off for 3 months, and free SHOWTIME. I asked for the Arabic Package as a replacement in the interim while DISH was in negotiation, he xfer's me to a Customer "Loyalty" rep, he too offered me $10 off for 3 mos plus Showtime, and NO he couldn't give me the Arabic Package unless I paid for it ($29.99 per month). I asked for a manager and of course none were available. I called the Corporate offices of DISH NETWORK, followed the phone tree to get the Corp receptionist - got someone speaking Spanish from the get go - explained the situation, he offered me $5.00 off for 3 mos and SHOWTIME. He xfer'd me to yet another customer loyalty rep who wasn't at corporate - even though I called corporate. Not only was she not helpful, she was snarky. She told me that NO DISH was NOT in negotiations with KBS even though the other reps said they were. That DISH had a right to cancel ANY programming, and then offered me $10 off for 10 months and SHOWTIME. I told her that DISH had been pushing SHOWTIME all morning long that if I wanted SHOWTIME I would have just purchased it myself. I wanted an INTERNATIONAL Program to replace the INTERNATIONAL program that was part of my CONTRACT with DISH. That I wanted the Arabic package free to me as part of my package LIKE KBS was, until they replaced KBS. She said no, that she could give me $20 off the $30 package. But that she was not going to give me the package free. I tried to call the DISH corporate offices again and got the same runaround in their phone tree. Since DISH no longer values its contracts or customers I am looking elsewhere.

Feedback

Your Name

Your Email

Verification