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Original Comment I will never order anything again from pottery barn teen. <br /> Issue # 1<br /> I placed an order on July 31 for a duvet and matching pillowcases for my granddaughter to take to college. These items were on sale at the time. I received the first email saying the pillowcases had been shipped, but not the duvet. A week after the order was placed I received another email telling me the duvet was no longer available and that my account was being credited for it. Why wasn't the item shown on line as not available at the time? <br /> Issue #2<br /> I called pb teen customer service to replace the order in a different color and that I wanted the same price for the items that I paid in the original order along with expedited free shipping as my granddaughter was leaving on August 16 for school. <br /> The customer service rep said no problem and the transaction was completed. When I received the email confirmation for my order I discovered that she had ordered the wrong items. Needless to say I was not happy. I called back immediately after receiving the confirmation, only to be told that there was nothing they could do and I would have to call back in 24 hrs. <br /> Issue #3<br /> I called back yesterday and explained the situation to another rep and she said she would fix it and again I said I wanted the same price that I originally paid for the items and free expedited shipping as time is of the essence. She said she would just cancel the order from the previous day since that would be the easiest thing to do and that my total for the 2 items with tax, minus the shipping charge would <br /> be $106. Well she got the items correct finally, but I was charged the full price. Now I am absolutely livid. I call back and asked to speak to a supervisor. Of course I am told no one is available and I will have to call back tomorrow to get this resolved.<br /> Issue#4<br /> I get up this morning and check my email. There is an email from pb teen that the items that I thought i had successfully canceled yesterday had shipped. Now I have to return those to the store. I was told nothing shipped on sat or sunday and I had till Monday to cancel the order. Wrong!!! Why couldnt she tell me that it was too late to cancel? Why can't these reps get anything right. Either they are complete idiots or they are not being trained properly. And why can't they access a transaction made on the same day and why could I not speak to a supervisor!!!!!!<br /> Issue #5<br /> So now I have to call again today to try and get the order placed yesterday corrected. I am so disgusted with pb teen online customer service, I will never order anything again and I will tell my friends not to either.

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