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Original Comment I recently signed up for the pre-paid cellular phone service - it took me 3 trips, but finally I succeeded, with the help of Wayne Mays and the trainer who was in from OK (even he had a hard time navigating the system).<br /> <br /> I paid the first month by credit card, but was told I couldn't set up an automatic payment system, and that I should either come back to the store or call 611. After numerous calls and the constant answer that it would be at least a 30 minute wait, I went back into the store, where Sam Thiesen tried everything in the world to get it accomplished for me, all to no avail. She was great - helpful, friendly and professional, but she couldn't succeed either.<br /> <br /> Really??? I've been a US Cellular customer for a long time, and am really disappointed at the lack of preparation for the rollout of this new service. I'm sure I'm not the first to be frustrated and angry about this - you're doing yourself more harm than good the longer this continues, as I'm sure you're aware.

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