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After a lengthy, totally unsatisfactory experience with your various 611 customer service departments, your corporate customer service, especially with Heather, has been outstanding. She has tried her very best to solve Tracfone international calling difficulties, and I do mean DIFFICULTIES. She's gone over and above the call of duty. The problem has still not been resolved but no longer matters as I will not be making calls to Germany from my Tracfone because German Telecom charges its customers for receiving cell phone calls. I don't expect my family there<br /> to have to pay for my phone calls. I very much thank her for her<br /> efforts.


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