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I called to upgrade my phone 814/2013. It took 4 people and almost three hours. At the end they told me they could not transfer my text messages to my new phone because I had asked to have my minutes and number transfered to my new phone first. I told the manager they should have told me that if I did that my old phone would have no minutes or service to transfer the messages. This was of course after two people who either could not understand me or I could not understand them. basically I said they were the professionals who should have guided me in the right direction and they should send me a card for new service and minutes for my old phone so I can transfer my messages. They would not do it for me. I am starting my complaint process here but will continue my fight. Please do not buy one of these phones as it has become a nightmare to use.


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