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Original Comment Comforted to hear that we are not the only people disappointed with Budget. They do not follow their corporate "promises" nor do they provide even reasonable customer service. Went to the local rental counter to ask about rental rates for two 1 day rentals (coming and going to the airport). He suggested that I would get a better rate online and to use the pay at counter option. Went to pick up the car (different employee) with my confirmed reservation in hand (noting car type and rate). Was told they did not have any cars for that rate but we could upgrade to a larger car for additional money. Explained we had a confirmed price and car tyoe and the stated corporate "promises" stated no additional charges if car not available. Employee shrugged his shoulders and said that was what he had. We were heading for a 2 hr drive to airport so had to take it. My employer notes a discount for rental from Budget so I presented my id and asked if the discount had been applied. Told yes, it was not. Contract noted tank full, it was not. No walk thru given just told to push the panic button to find the car. Called the office from the gas station before we could even leave town and noted 3/8 tank on contract. We had asked to set up the return rental for the next week and were told that since my card was used, my husband would be unable to get the rental. The first rental return the next day was no better....employee had his children with him, running around the office. HORRIBLE customer service. Sadly, this employee is the locatoin manager. What is Budget coming to. Have rented from there numerous times before and in several states, may never do so again. Have completed the customer care response on their web site twice, no reply, no phone call, no acknowledgement. Their competition will benefit greatly. Sad situation.

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