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Original Comment Bought a Mazda3 3 weeks ago at Planet Mazda ( the one in Sahara, Las Vegas). We agreed to pay $395/month. Waited in the lobby for almost 4 hours just to sign the contract. When we were about to sign the contract, Luiz the finance guy summarized the said contract so we can sign it right away coz it was almost 10pm. My mistake...I didnt double check it coz i was confident that he was telling the truth. A wk later, I called Santander and realized that it was $418.25 and not the $395. I complained about it and change the contract.We went there this pm and talked to Luis, Luis(finance guy) is more concern about the survey that i made about him rather than helping us coz he made a mistake. Of course it was a bad survery(luis)coz he's not doing his job. No customer service in this delearship. I talked to the Gen Manager Tim Donnelly, and he was not approachable. He gave me an attitude instead of helping the customer. No wonder, the employees who are working at Planet Mazda (Sahara, Las Vegas) are not approachble and no customer service because their own boss TIM DONNELLY is rude, he's not a good listener, not a good boss, and no customer service. I will not recommend madza to my friends who are looking for a good car. You'll not be happy if you're not happy and satified with the service. PLANET MAZDA IN WEST SAHARA, LAS VEGAS IS HORRIBLE.IM TELLING YOU...THEY DONT HAVE A WORD OF HONOR. WORD OF HONOR IS VERY IMPORTANT in the business.

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