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Angela, at the Modesto, CA Budget rental location is the rudest, most incompetent customer service rep I've ever met!! In a nutshell, when I made our reservation on a Sunday, she promised me a full-size car and gave me a reservation number. She knew I needed to leave town on Tuesday to drive 1000 miles for my nephew's funeral. When I showed up to pick up my 'reserved' car, the two men working told me they did not have ANY full-size cars available 'at that time'. After approximately 1 hour, they offered me a 2013 Ford Escape AND wanted to charge me the higher price for an SUV. I told them Angela promised me 1 of 3 full-size models, so I wasn't going to pay more for a car I didn't reserve. He honored the full-size car price, but that did not settle my original concern of the gas being more expensive and the back seat not having enough leg room for my son who is 6'1" with long legs! She explained that the full-size car would have a more spacious back seat. Long story, short.... I was VERY upset since I was needing to leave town ASAP to be with family for my nephew's funeral. Fernando said he would have Angela call me, which she did within the hour, but she was rude, talked over me, just kept stating it was corporate issues and that they never have a guarantee of having cars that are reserved when patrons show up! WTF?? Makes no sense! She finally asked "what can I do to help you out?" I asked for a 1-day free rental and she proceeded to yell at me and say there's no way she was going to do that! Unbelievable! I was highly stressed about getting the wrong car and trying to get out of town. Angela says to me "why did you take the car if you didn't like it??!!" I lost it and screamed at her "because I need to get to my nephew's funeral, you stupid f#%#ing b^#*h!!" She hung up on me. When I returned the car today, she basically said she wasn't going to talk to me and walked outside by herself to check the car gas level and mileage. I tried telling her the back left door wouldn't open, but she ignored me. When she returned to the office she wouldn't look at me and snottily said "it's called a child-proof lock!" My son told her we unlocked that and all the other doors worked, so obviously the door is broken. SHE told me not to ever come back to Budget and that I wouldn't be allowed to rent from them ever again! Trust me, Budget is history with me and looking at all the other complaints on this page, your business sounds like it's going to crash and burn! The car was dusty and dirty outside, i.e, the rims had dried mud splatters on it, no tire dressing. Angela SHOULD NOT be in customer service because she is a rude, incompetent person who doesn't know what she's doing! NEVER did she tell me that there might be a chance of there not being a car like I reserved when I showed up to pick it up. What is the point of RESERVING a car if there are no cars available?? Enough. HORRIBLE EXPERIENCE AND AWFUL CUSTOMER SERVICE!!


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