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A few months ago I switched from Cricket to Boost Mobile as it turns out that was a big mistakes. I did so because they theoretically go down in price. However I shortly thereafter encountered false advertising and it it impossible to speak to a real person for customer service. First lie they provide coverage everywhere. I told them I would be going to Montana and asked if there would be coverage there. I was told yes. As it turned out there was no coverage there. I bought the HTC One phone based on it having beat audio since I have hearing issues. They advertised this feature of beats audio. The audio quality on the phone was horrible. I went into the setting and found that beats audio button was grayed and off. Meaning this feature was disabled. I paid extra for a feature to be able to read and playback voice mail. They did not forewarn me that this feature would not work once I enabled voice mail with a personal message. I then wanted this feature turned off and the company's local San Diego vendor office refused to use there live customer service person access to help me. Instead they gave me a horrible option of resetting my p[hone by removing everything back to the original configurations. As an IT professional I knew that was an extreme answer intended to force me to leave the store dissatisfied. Additionally the phone is having performance problems and it needs to be fixed. I pay the extra $5/ month only to find out after the fact the horrible repair process means send your phone to them and eventually you get it back. They do not loan you a phone for the duration of repair and shipment. I am dependent on my telephone and they should have a warning sign about this process so that we are not forced to invest $400 - $500 to get your cell phone, accessories, and activate. I want to talk to a real person but cannot get that help. Only help provided for customers is calling Boost's automated robotic help line that only cares about getting your money and even that it does do well.


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