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Original Comment My husband and I had reservations for a 5:20pm flight from Ft.Lauderdale to Durango, Co, connecting through Denver, on July 22. I had checked in on-line and printed boarding tickets prior to leaving for the airport. Our son dropped us at curbside at approximately 4:25pm and we attempted to check 2 )prepaid) bags. The curb attendant said there was a system problem and directed us to go to Kiosk inside. The kiosk was giving problems, as well, so a desk agent, Sunny R. assisted by taking my preprinted boarding passes to a desk, printed new boarding passes and only 1 baggage tag. When I inquired about the 2nd tag, he advised me that I didn't need it because the bag # was already on the baggage tag. We proceeded to security area about 4:40, went past the first TSA agent who was talking to a friend and did not ask to see our passes. We stood in security line and when we got to the final TSA check, the agent informed me that I did not have the boarding pass for the first leg of the flight. Sunny had neglected to give us that pass, along with the bag tag he said I didn't need. By this time, it was 4:55, and I was getting nervous about missing the flight. I ran back upstairs and asked Sunny for my pass, which he claimed he had given to me and that it was a "security" breach. He went down to the first TSA checkpoint (which was unoccupied at that time), and miraculously "found" the boarding pass AND bag tag, stating, "someone must have found it on the floor!" Needless to say, we ran to the gate, arriving 2 minutes after the door was closed, and missed the flight. The sweet gate agent quickly looked for additional flights for us and found seats on an American flight out of Miami 3 hours later. She instructed us to return to "Sunny" to be re-ticketed. On our way back to the check-in desk, I asked the TSA agent who had turned in the "lost" boarding pass and bag tag, and she cheerfully replied, "Sunny brought them down and said someone would probably be looking for them." What a bald-faced incompetent liar he is! We did make the late flight in Miami, only to find no available hotel rooms in Denver, and ended up with a sleepless night on hard airport chair.

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