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I have been a cricket customer for over 7 years. I have been dealing with your store located on Hwy 29 in concord, nc. I have to say the people there have no customer service. I have gone through 5 phones and have purchased your "insurance" and by using that it cost me more in the long run. I have recently just paid my bill for the month, when yet again my phone crashed. I went up there and was told I had to buy yet another phone, pay for activation and to have contacts transferred and well maybe they will take $10 off my next bill. Well, I told them that there will not be a next bill, that I was going to have to leave them and go to another company unless there was something else they could do. I feel that after so many years as a good paying customer that they should have replaced the phone free of charge. They just laughed and said it was nice having you as a customer. Well good-by cricket Can't say its been fun


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