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I have been a long time customer of LG with products in my home and pocket ranging from cellphones, to computer monitors, washer dryer and refrigerator. I purchased my first LG TV for my daughter's room this week. Based on research from the LG website we selected the 32LN530B. One of the main reasons was my daughter needed the ability to play mpeg movies through the USB port for school VA projects. After setting the TV up and testing features we found that the TV did not support any video files as the website showed it did. It appeared it was an error. So we packed it back up and went to return it for a model that did support movie files on the USB port. Once we arrived and explained what the issue was the store would not take the TV back without a 30% re-stocking fee. They suggested we contact LG directly to help resolve the issue. So I called LG on Saturday going through many times of please hold while I check something. After about 30 minutes I was told I would need to contact an executive team member on Monday. OK, it's the weekend. I understand. So, I called on Tuesday and reached an executive team member who in no uncertain manner simply stated there is nothing she could do. She went on to say that all specs listed on the website are subject to change without notice. So if a feature is no longer available or was never available as printed there is nothing she could do. Not even a sorry about that, just tuff luck. Well just so other LG customers know going forward this is a 2013 model TV. I guess that means if they misprint warranty information you are also out of luck. So I have now returned the TV and ate a $80.00 restocking fee out of pocket because LG will not stand behind their Website information. While this may be a small issue to some, to me it is a matter of principle. I am in sales, and if I misrepresent a product by mistake to a customer, I make it right because it was my error! Needless to say LG, you have lost a customer that has been a lifetime customer from when you were called Lucky Goldstar making cell phones. It was a very sad moment for me, as I NEVER would have believed a story like this from a company the size of LG.<br /> <br /> Executive team member out of Alabama USA.


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