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Original Comment Dear Ms. Mary Dillon<br /> <br /> On August 16, I visited the US Cellular store in LaVale, Maryland to pay my monthly cell phone bill. Due to issues unknown to me, there were no monthly invoices mailed to US Cellular customers during the month of July. Regardless of the fact that no bills were mailed, I still wanted to keep my account current by paying my monthly charge at the store. <br /> <br /> The store representative was able to inform me that the payment for my family plan was $214.52, so I gave her my bank's VISA debit card. She swiped the card once and it appeared to not go through according to her. So, she swiped it 3 more times (a total of 4 attempts to debit my bank account for the charge of $214.52). The clerk then told me that &quot;the computer would not let her pay my bill&quot;. <br /> <br /> A day later, my wife informed me that there were four charges totaling $858.08 pending on our VISA checking card from US Cellular. I immediately went to the store and explained to the manager what had happen. The manager appeared to be cold and uncaring, basically saying there nothing she could do and she didn't understand why I was so upset. <br /> <br /> I left the store and called 611. The call lasted for 3 hours trying to resolve this mess. I spoke to a US Cellular financial officer, who stated it will take 3 to 10 days to have the money placed back in my checking account. <br /> <br /> I inquired as to what would happen if I have other outstanding checks on my checking account that could possibly bounce due to this fiasco. Who was going to pay for my checks bouncing and late fee from other payments? The financial officer directed me back to Customer service. It seemed nobody knew what to say or do. So I requested to speak to a supervisor and I made contact with a Daniel. Daniel basically blamed me for &quot;letting&quot; the store representaive swipe my card so many times. What was I supposed to do? Jump over the counter and snatch it from her hand??? She kept saying it wasn't going through. Then Daniel gave me the incredible advice that since I know what has occurred with US Cellular, I shouldn't write anymore checks or spend money from that account. Really?!?!?! I would have never figured that one out.<br /> <br /> I am very disgusted by this whole situation. I have lost faith in US Cellular's service and their ability to resolve customer issues. This mess has left me wondering if I should leave USC all together and move on to a &quot;pay as you go plan&quot; or any other service provider.<br /> <br /> I am not so patiently waiting for my money to be refunded to my checking account.

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