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Some good neighbor! Rates just keep going up and up and up, every 6 months! And some customer service! Please note, I have been in the Customer Service routine for over 30 years and State Farm does NOT have ANY idea of what Customer Service is or means! Situation at hand:<br /> 1) 2 cars covered, rates go up $25 - $30 every 6 months, even though there have been no claims, no policy changes and been with the company for over 30 years.<br /> <br /> 2) When asked about the increase, agent said corporate sets rates, she has no say in matter (unless I want to add more services).<br /> <br /> 3) I call corporate to find out why they are charging me ( almost double what I can get elsewhere for the same coverage, I found out)so much. The person in customer service and their supervisor both tell me they have no complete access to my policy and can not tell me why, that they would have to have my agent call me to explain. AND. if you can believe this, the number listed as their CORPORATE OFFICE, is NOT the CORPORATE OFFICE, but a Customer Service call center (GOD knows where, because they wouldn't tell me).<br /> <br /> 3) I asked for the Regional State Office number and am told, they have a Regional State Office, but THEY DON'T HAVE THE NUMBER!!??? Can we say DUH???? All they do, is take a complaint and send it back to the agent, who said she couldn't help me in the first place! What a runaround !!! Corporate has no problem taking our money, but have a concern or problem, and they are no where to be found. They insulate themselves from the problem. Seems they should change their motto to: &quot;Got money? We'll take it! Got a problem? Take it to Helen Waite&quot;<br /> 4) I am so done with this company. If I had a claim earlier and had found this out, I would have left years ago! They didn't use to be like this. Used to be, you could get information and negotiate based on your past relationship with them, but apparently, not anymore. Guess they figure, if they lose you, no big deal, they will just get someone else to take your place ( until that person learns the hard way). I hope enough people learn about them and their &quot;Customer Service (NOT)&quot; and steer clear of them until it reaches a point that they start listening and caring about people and put people in customer service that can actually do something other than take messages and send them back to an agent or give their agents the power to make adjustments made on individual situations.<br /> <br /> GOOD BYE STATE FARM !!!!


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