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Original Comment we are infuriated with the circus clowns that have given us the absolute run around with trying to collect on our mothers life insurance policy. We've been told 4 times over the last two months that "the checks were being sent out", only to wait and wait and wait. My recent conversation with Vivian Steele, who claims to be a supervisor, was akin to speaking with a little child; I had to tell her how to do her job, to check to see if she could get an updated status, etc. etc. She has (this will be the 5th time) assured us that the "check would go out today/be received by Monday", which of course now is absolutely laughable. We've put a call through to Andrew Arnott, CEO (we'll see if he gives a damn about customer service), and are in the process of filing complaints with the BBB as well as the state insurance commission. This is NOT a customer service oriented company by any plausible definition. Anyone looking for life insurance should look elsewhere, and in fact, anywhere else.

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