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Original Comment My progressive lens film (from Lenscrafters) has many little cracking lines in it. The manager of Store 829/Karol Braz/Merritt Island, was extremely sarcastic and rude. She said: 1) MY fault - because I live in Florida. 2) I'm using them as sunglasses (I'm not/I'm indoors 8am-6pm M-F, have a medical condition I can't go out in the sun) and what difference does it make. Why would Lenscrafters sell defective material to ALL Floridians, 3) Lied when I asked to speak to the manager 4) when I asked for her business card she screamed &quot;I'll give you hundreds of cards - I have a ton of cards&quot;. I answered calmly I only need one.<br /> I was a manager for 30+ years, sent to many Management Training Schools, her tone, sarcasm and screaming is NO WAY to treat a long-time customer.

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