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Original Comment my name is Tyra Broaden, i have been a customer of boost mobile for over four years within that time i have purchased 6 phones all which have went out within a year, as i read the comments i notice many of your customers state that the representatives dont know what they are doing or talking about, i purchased a kyocera phone in february 2013, two days later i was unable to use my phone, took it back same thing happened went back to the store, he tried about three kyocera phones and they were all having network problems, so he told me to give hiome an extra 40 dollars and he sold me the samsung galaxy rise, here it is 6 months later and my phone is going out again haven't been able to use it in three days, so after offering me a 30% discount on another phone which i refused they transferred me to your resolution department an i spoke with someone named "roy" after i refused to take the 30% off he was rude i asked him his name he told me "roy" i asked if he had an employee I.D number he told me no he didnt just roy i proceeded to ask him so there is noone else their named "roy" how would they find him without an employee number he then hung up in my face. i did end up speaking with someone and they said they would send me a phone in 48 hours - 5 days called back this morning and they told me i wouldnt receive my phone for 10 business days and if i could borrow another phone from a friend until mines come. i no longer want to be a customer they have no customer service experience at all, they have no interest at keeping they're customers its just sad....

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