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Original Comment I was on official travel orders through forest service, even shared stories with hertz agent about helping out during fire season, at time of reservation at pick up, i was unaware of the GAR (government rate insurance, that should have been offered)instead of regular insurance. Agent knew through conversation that i was a government employee, I even paid with a GSA Government issued credit card. Since I booked the reservations myself and not through an agent, no (CDP code) was referenced or even asked of me by agent. I am now stuck with a $759.23 bill that will not be reimbursed by the government and will have to be paid by me, because I was not given the government rate insurance by HERTZ at redmond airport, or. I think it is rediculous that I cannot be reimbursed for these fees even though I can produce official travel orders. When I called to see if anyone could help me clear this up, the Hertz manager told me all of his employees know about the government rate insurance, so im not understanding why I was not given this rate to avoid this really expensive non-reimbursable fee. I have given notice to my organization to avoid this rental company for this deception and to prevent this from happening to any other forest service employees. To improve this would be to reimburse a customer for the mistake, if they can prove they are or were on official government travel.

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