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Original Comment Well if I had known then what I know now, I would not be surrounded by Haier products in my home. Here I though I was getting a good deal and guess what, my dilemma just began a few weeks ago and I am already disgusted. Purchased portable washer January 2013, the machine broke August 9th. Called customer service and was given a ticket number and stated it would be 48 to 72 hours before I receive a call and including weekends, that would be actually 5 days. Finally received a call August 14 and told again that it would be another 3 to 5 days before the parts are delivered and then I will receive another call when they could send a technician. Guess what, no call ever came and I decided to call the technicians myself only to be told that my ticket was cancelled because they could not get in touch with me at the same number they called me at initially. I had to call customer service again only to be told that my process would begin another 48 to 72 hour wait time for a call and possibly another 3 to 5 business days for another round of ordering parts and actual door to door service. By the time they make it to my house, the machine will have another round of problems since the water is sitting in the bottom of it and is unable to be drained. So I guess I am going to encounter another round of drama just like the other ticked off consumers who have taken the time to complain on the site. I GUESS WE WILL WAIT AND SEE! My warranty expires January 2014. I wonder if I will get the run around until then.

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