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Original Comment From: Samuel Rosado-Rodriguez<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> To: Hyundai Corporate Office<br /> <br /> <br /> <br /> I wish to complain about a letter received from your finance reference my account (Samuel Rodriguez Rosado)my car that I purchased 2 years ago, at Malloy Hyundai.<br /> <br /> <br /> <br /> I am complaining because back on July 17th I mistakenly made two payments of $426.25 for a total of $825.50. When I realized the mistake I called your finance department and was told my bank would have to send documents showing the electronic payments which my bank did. I went back and forward between your finance department and my bank for a month. By that time the August payment was due. Your finance department kept telling me that they were working on it but I never saw results. Tired of dealing with this issue I decided that your company keep the extra payment and I would not have to send an August payment. I received a bill from your company for $5.00. I received a letter dated August 23rd 2013 subject: Account Past Due Notification. I immediately called the finance department questioning this letter. Was told that on August the 2nd automated transfer for the overpayment was send to my bank. Checked my account no such transaction. Explained to the customer rep and was then told a check was send out. Never received a check. Was on the phone with the customer rep with no result. Ask to speak to the supervisor. Spoke to the supervisor who gave me his frist name as Jonathan and employee no. 4413. Mr. Jonathan also provided me with a different date of August 12th that supposedly this check was cut and send through the mail. Never providing me with the address on file so that I can verify if the address was correctly. I asked that the check that he claimed was send out be put a stop payment and put it toward my payment and please remove the late fee. I don't feel that was not much to ask. He continued to get loud with me and when I asked for his supervisor he told me there was no one higher then him and hung up on me. Sir I am a supervisor and everyday I deal with the public and in all my years of work I can tell you I have never disrespected or verbally mistreated a customer in my line of work. For two years I have been making my payments to your company on time not missing a payment. My mistake was sending two payments. Iam reaching out to you because I need To resolve this problem, I would like you to please stop payment on this check and use those funds to bring my account current and waive all late charges. <br /> <br /> <br /> <br /> I believe that this response is unfair because I did everything and followed all instructions given by your finance department I am requesting a written statement explaining your company's position and what you will do about my complaint.<br /> <br /> <br /> <br /> I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 5 days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. <br /> <br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Samuel Rosado-Rodriguez

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