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Original Comment I went to a LensCrafters in 1402 butterfield rd, downers grove. The worst experience ever I am never dealing with LensCrafters again! When I walked in and told them I was returning a chanel glasses i had purchased, they made me have a seat for someone to help me. Basically no one wanted to take a return. They helped everyone else and I was sitting there for 20 mins until I got fed up. I called one of the girls to return this item right now. She comes over and tells me she will help me then during the return process, she asks the manager if they can return Chanel here and the manager said no. I'm like are u kidding me?! U ppl knew I was returning Chanel I made it pretty clear and u made me sit for 25 mins waiting for someone to return this item and no one mentioned I can't return Chanel here and u are now telling me this?! The manager then told me she didn't know what to tell me that I can't return this item here and she walked away. So rude. I had to take a taxi to another LensCrafters to return the item. I am done with LensCrafters

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