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Original Comment Just wanted to voice my concerns of a situation that took place at McDonalds off Carrier Parkway in Grand Praire. Me and my kids went through McDonald's drive thru and purchased two milkshakes that had pieces of metal in them. I didn't recognize that it was metal until I had consumed most all of my shake. Thought it was just hard pieces of ice but it was coated metal that I found in the ice when it melted in my fingers. My young son on the other hand drink about half of his and complained of pieces of ice in his that were to hard and hurt his throat. <br /> We turned around and went back to McDonald's and asked to see a Manager on 08/23/13. S/w Ms. Crew I showed her the pieces of metal that had settled in the bottom on the half frozen now Milkshake. Took small out wiped it on a napkin and she saw it and asked if she could take the cup back to show her manager. I told her yes, but make sure she bring my cup back because I wanted to keep it. She said ok and went in the back and stayed a good while. She came back out with an incident form. I asked her where was the milkshake she said she would get it after we completed the incident report. We completed the form and I asked her if I could have a copy of it. She went back int he back of the restaurant and came back with me a copy of the form. I asked her where was my milkshake she said it she threw it out. I asked her to go get it. She said it was not back there anymore. I told her it had to be you didn't leave the store so go get my milkshake that I paid for that you threw away. She just kept saying it's not back there. I asked her to go get whoever she was talking too so I can s/w them. Her manager came out and I told her the situation and after repeating it to them both Ms. Crew then goes back and brings me a empty cup back. I asked her what happen to the Milkshake that was in the cup that you said was not back there. She said it spilled out. I told her it could not have spilled out lid was still on it and now it's empty. I then asked her to fix me another one she then said I can't I unplugged the machine. Her manager looked at her as to why. Her manager then says she will refund my money. Ms. Crew never bothered to apologize for her wrong and I told her that she was wrong to do that considering she's someone that handles customers food on a daily basis. her manager refunded me the money and said sorry that happened but she thinks Ms. Crew was just nervous about the situation. She was wrong to not so compassion, lie about the where abouts of the cup, turning the milkshake machine off, throwing away my milkshake that I bought without my permission and then arguing with me in front of customers when I was right and never apologize or show concern. My son was terrified that he was going to die because he ate metal and thought his belly was going to bleed and his throat since they both were hurting him. He was terrified to go to the doctor and was crying uncontrollable until he almost had an asthma attack.<br /> <br /> I took the two cups home and when it completed melted the bottom of the cups are both gray with small pieces of metal in them. So they were selling milkshakes to customers from this machine until I came in with a complaint. <br /> <br /> <br /> <br /> <br /> Thank you, <br /> <br /> <br /> <br /> Ms. Brown

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