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Original Comment I had to purchase a new phone because I lost my original phone working in the field and we had a rain storm. When I couldn't find my phone I went to Walmart and bought a new phone. The sales person called in and had it set up for me. She &amp; I were told phone would be working in 45 minutes. Note: I was keeping the same phone number. I waited in the store an hour and the phone did not come on. The next day the phone still had not come on. I called using the number from inside the tracfone box. When I called and went thru the explanation I was told I was calling the wrong company and they could not help me. The company was (Straight Talk). I was given the correct number to call and I called Tracfone again and went thru the explanation. Was told it should start working in 45min to hr. I waited it still did not come on. Next thing I<br /> <br /> know the new phone is activated with a different phone number. I called back and explained again the situation. I was told they could not transfer the old number because I had no minutes. They took all my minutes and placed it on a new phone number.Still no solution.Several hours later I called again and was transferred to another department, I<br /> <br /> was told it would take 24hrs. Still no phone service. On the 3rd day-still no phone service, called again was told it would take another<br /> <br /> 24hrs to fix. I waited. On the 4th day still no phone service, I called was told there was an error and it would take 24 hrs to fix. still no service. I asked to be transferred to customer service supervisor, was told the ticket was closed and they needed to reopen a new one. Again I<br /> <br /> have to wait another 24 hours to get service. Was told I can get compensation when the service come on. I don't want compensation- I just want my phone number transferred over to the new phone. I don't understand how so many people could get involved and still not comprehend what was asked of them. I went out of town with no phone working. What would have happened to me if my car had broken down? Or I<br /> <br /> had an emergency? But the lack of customer service, compassion, lack of consideration on the agents side is shameful. I only started using tracfone because Paul Harvey use to advertise it. 9 days later and I still don't have a working number now I'm told in 3-5 days I'll have a Sim card shipped to me.

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