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Original Comment On 9-5-13 I purchased the value plan of 50 minutes which my phone never received. My phone has triple the minutes so when I nomally purchase the 30 min I will receive 90 min. This is the first time that I used the value plan and I didn't receive any min. I called twice the customer support and they told me that I must have used my min while I was sleeping. They can't give me any more min or a refund. There is something wrong with your value plan because I received 00 min. I also purchase 30min for my husbands phone and he received his min. instantly. I don't know if it has something to do with, that I usually purchase the 30min and this time I purchased the value plan. I also called Corp. to talk to someone and both times I was transferred their voice mail. This is poor customer service. We have been using tracphone for about 3 years and this is the first time that we have had a problem. Your customer service for your company sucks. I also tried to add my husbands phone to a family plan and the website wouldn't allow it. Just refund my money and I'll purchase the 30min so I can instantly receive my min.

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