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My name is Kathy Kirk. Our account number is listed under my husband's name, Ryan Kirk. We are long-time, loyal customers of DIRECTV. I spoke with a wonderful, extremely friendly woman by the name of Marsha on September 6, 2013. I have had my share of conversations with customer service representatives over the years; some pleasant, some not so pleasant and some just simply average. I would have to say my conversation with Marsha was by far the most pleasant and enjoyable conversation I have EVER had with any company representative. After speaking with Marsha, I was left feeling extremely satisfied and amazed with her friendliness and kindness. Thank you, Marsha. May you be treated by your employer, DIRECTV, with the same courtesy you have shown to me.


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