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Original Comment I too just had the worst experience in renting a car, the customer service rep is a racist. I should have backed out when I went to pick the car up I had reserved and my reservation was all incorrect and they had me sign paper work for another customer, after I had signed I realized it was another persons info, and their reservation, we both had the same last names, first were different, they had a charge there for over $1000 dollars, as opposed to the $315 I was told on the phone, the car size was wrong. Wisdom should have told me to run then. While trying to get the car issues straight, he was on the phone with 2 other customers, then his cell phone rings, and he's dealing with a personal call, he was distracted.<br /> <br /> I should have run then. Upon return was another nightmare, he had me returning the car 3 days earlier I specifically said from 8/30 thru 9/9, I should have checked the corrected one before I signed, I was just ready to get out of their I had already spent an hour trying to rectify the mess. Then he says I threatened him, which was a lie, my threat was to call someone higher than him and I spoke with a Kimberly and she was no help, she said I would have to be directed back to the one I'm filing the complaint against ( what a joke), I asked her for the corporate office she had the nerve to tell me they don't have a number but they are located in Virginia Beach, I have the number and will call them first thing Monday and see what happens. DO NOT RENT FROM BUDGET if you don't want to be ripped off and have your blood pressure go through the roof. I am going to the better business bureau, news papers, anyone thAt will listen this is horrible! If you want to file a complaint email me at

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