Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

On approx. 7-9-13, I purchased a Netspend Visa Prepaid Debit Card in the amount of $250.00, for the purpose of online shopping and bill pay. I also chose to use a prepaid debit card for the purpose of concealing my identification. Prior to purchasing the card, I read the printed information ('Getting Started with Your Card') located on the back of the packaging. Step 2 list the needed information in order to activate the card. According to the printed info in step 2, 'for U.S. citizens, your Social Security or Tax ID number' was listed as acceptable means of ID. I attempted to activate this card only to learn that I could not use my tax id, but that I could only use my social security #. <br /> <br /> I called Netspend on 7-11-13 and requested that the card be cancelled due to mis-representation of required documents. The customer service rep (csr) told me to return it to the store where I purchased it from after putting me on hold for numerous lengthy times. I called Netspend (NS) again and was told that a refund of $244.05 would be sent-and that I should receive it in 20 business days. <br /> <br /> I called NS on 8-8-13 regarding the refund. After verifying the address, it was discovered that the wrong address was on file. I was told that the refund check was sent on 7-23-13 to the address originally on file. I gave them the correct address. After updating my address (so I thought), I was told that an email would be sent to the correspondent, and that it would take 3-4 business days to update my records. <br /> <br /> On 8-18-13, I called NS regarding the status of my account. A csr named Mark told me that a replacement check was sent. Mark also said that the email was sent to the correspondent on 8-10-13, requesting the check to be sent to the updated address. Mark stated that another email was sent to the correspondent to determine if the first check had been returned. I was told that if a check had been rec'd, a replacement check would be sent within 4-5 business days. <br /> <br /> On 8-26-13, I called NS re: the refund status. I spoke with a csr named Hazel. Per Hazel, the check was sent on 8-20-13 to the address on file. I verified the address. Hazel told me that she would send an email to the correspondent re: address change. <br /> <br /> On 9-1-13, I called NS re: the refund status. The fist time I called, the csr pretended to have a bad connection and disconnected the call. I called back. The csr told me that a refund check was sent on 8-16-13, to the address on file. After verifying my address AGAIN, I was placed on hold for .30 minutes to talk to the correspondent office. The csr told me the phone was constantly ringing and verified my address. She even confirmed the change in address to be the #'s only. Before connecting the call, she told me that the check was sent at 5:03 via USPS and put the call on hold. Another csr came on th line and confirmed that the check was sent to the updated address on 8-16-13. <br /> <br /> On 9-6-13, I called NS re: the refund status. A csr told me that the check was sent on 8-20-13. He then changed his statement and said that the check was in process. He said that it will take 20 business days to receive it. He counted the calendar days and told me what day to expect it to arrive. <br /> <br /> On 9-8-13 I called NS re: the refund status. The csr told me that the check was sent to the address on file. She verified my address. I told her that I was not in understanding of what was going on. She put me on hold and transferred me to the correspondent csr. Per Tyler the corr. csr, the account had not been updated until 9-1-13. Tyler told me that the check was sent on 9-6-13 because the address was just updated. Tyler also stated that this would be the last check that would be sent. Since I had spoken to csr's located in the Philipines, I asked Tyler who could I talk to re: the call center in the Phillipines. She told me there was no call center in the Phillipines-only in TX.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.