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#0166<br /> <br /> lensCrafters, Wellington Circle Plaza<br /> <br /> <br /> Since 2003, I have used the services of this branch.<br /> <br /> But, unfortunately, the level and quality of service here became unbearably bad.<br /> <br /> For example, in the past, 2012 , they lost my order and within two months of my phone calls answered , that the order was sent to the factory for rework - 5 ( five! ) times sent - as I have described over the phone. When I broke down and went to the store, the glasses immediately found. They were lying there on one of the tables - I have seen it. Edges of the lenses were not polished at all, despite the fact that was paid off. But this I noticed later, at home.<br /> <br /> <br /> <br /> This year, when I went to get my new order, I found that edges of the lenses were not polished at all, despite the fact that was paid off (again)<br /> <br /> On my request to polish the edges of the lenses it was answered to me that this is impossible, but when I showed my glasses purchased in the same store two years earlier, polished to a shine with the edges (as it should be ), I promised to do so . It was on Saturday 09.07.2013, and today, 09.10.2013, I called and asked if my glasses are ready , and if I can pick them up. But for a long time they could not find my glasses, or maybe they were not ready ( I do not know , but I had to wait by the phone for a long time ). Finally, I was told that the glasses are ready and edges of lenses are polished nice, I can pick them up.<br /> <br /> Imagine my disappointment when I saw this &quot;polishing&quot;. At this I was told that better to do impossible.<br /> <br /> When I once again showed his old glasses and asked why they cannot do as well as they did before, I was told that they have on the existing equipment cannot do this.<br /> <br /> Finally, I have a refund (the money on the card till are not present) , and a discount coupon of $ 50 is not returned.<br /> <br /> <br /> <br /> My glasses are not cheap, but expensive (before discount - $ 1,024.94) orders, and now I'm forced to look for a store to the services were not worse , than in this store until 2012.


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