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I called in to report my phone as BROKEN and it was documented that I said it was stolen/lost, and now these people will not give me my minutes! I spoke with 3 people and they were very short with me and just kept saying there is no way to give me my minutes because it was not documented as broken. It is not my fault that the agent did not document the computer correctly. It is only 250 minutes, it's not like it's a thousand or anything! I have small children, and I have a safelink phone for a reason. I am unemployed and need a form of communication. But they did give me a whole TEN free minutes! How generous... that will at least cover the hold time!


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