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Original Comment I have just read 12 reviews from people who have purchased VW's and received service, or in some cases no service, from the dealer.<br /> From the content of the reviews I can only assume that they are either out of state (California) or outside the U.S.A.<br /> Eleven of the 12 reviews were negative, so I will address this review to them. Have you ever heard the old saying &quot;Shop Around&quot;? I have--and I did. Check out dealerships before you purchase a vehicle. On Line, or in person. In person would be the best. From the first time you make contact with a salesperson, you should be able to get an idea of what to expect on down the line.<br /> I live in an area about 40 miles east of San Francisco, CA., and there are numerous car dealers in the area.<br /> My wife and I visited several dealerships. In person, I might add. After about three week-ends and walking out on high-pressure salespeople, we came upon a VW dealer in Walnut Creek, CA., about 20 miles from where we live. There is a VW dealer located less than half the distance from this dealer, but after you read my review, you can see why I drive the extra distance. The name of the dealer is Dirito Brothers of Walnut Creek.<br /> While we were looking at the vehicles outside, a salesman approached us and said to let him know if we had any questions, and then excused himself and walked away. That astonished me! Generally, from my experience, they stick to you like a fly on honey and ask all kinds of questions.<br /> A few minutes later we reluctantly walked inside to the show room where I expected to really be pounced upon. Quite the contrary. All the people smiled at us and went on with their business. And I must say, they appeared to be doing good business. I can understand why.<br /> After looking around for awhile, we saw a beautiful Passat SE. We told the same salesperson that we really liked it, but we had a couple of other dealers we would like to visit. I thought at first this would trigger a real &quot;high-pressure&quot; sales pitch like &quot;this car probably won't be here much longer&quot; or, &quot;I can really reduce the price if you buy it today&quot;, etc., etc. Not so....he said that would be fine, and if we would like to test drive it to give him a call. <br /> Two weeks later we went back, test drove the car, and came back to the office. We sat down and negotiated a superb (and I do mean superb) deal and drove away<br /> We have now had the car for 13 months, and are completely satisfied. I have just had one of three services on it, and all three are COMPLETELY FREE! The service includes oil and filter change, tire rotation, window wiper and exterior light bulb replacement if necessary, and about seven other items. <br /> So to those of you with the negative reviews, I have this to say. As the saying goes...don't paint the picture with such a broad brush. As you well know, Volkswagen is a large company and covers many nations. All dealerships are not created equal. There are dealerships which shouldn't have a license to sell hot-dogs at a fair, much less automobiles. And then there are those who should be commended for the way they conduct business. For example, the dealer where I bought my VW and go back for service.<br /> So shop around....in person if possible. It's really convenient to sit at home and go to different web-sites, but you only see what the dealer wants you to see.<br /> <br /> <br /> P.S.<br /> If nothing works in your area, come on out to where I live. I know an outstanding dealer!

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