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I ordered phones on line and according to AT&amp;T cancellation policy, all I had to do to cancel was refuse the phones unopened which I did. The phones were delivered to the shipping facility on 8/9/13. However I get a bill stating that my service (which I never had)has been cancelled and my account turned over to collection. Bill is dated 9/15/13. <br /> <br /> I have sent the tracking info to billing department and sent emails to customer service stating that phones were returned.<br /> <br /> If not resolved, my only other option is to report to the Consumer Protection Agency the shady return/cancellation policy of this company.


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