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Bought a car from Allen Samuels Dodge in Katy, Tx and was RIPPED OFF! Salesman Eddie Bartlett knowingly put me in a 4 cylinder knowing I wanted a V6! He took advantage of a 70 year old woman! I went to purchase a new vehicle and took a test drive in a Jeep. I asked Eddie if it was a V6 he said no and we returned to the lot to search for one. He showed me a 2013 Dodge Journey. At the end of the day I bought it! A few weeks, by accident, I find out I am in a 4 cylinder!!! How can that be? Eddie KNEW I wanted a V6! I trusted my salesman and I am now paying for it. I tried to go back to Allen Samuels as soon as I found out and Eddie talked to me once and I never heard from him again. Management either!!! So from car lot to car lot I go. Finally, on Friday Sept. 13, 2013 I go to KIA and they said go back Allen Samuels, they need to fix this!! I did so and it has been a nightmare! John Vaughn was the first person I came into contact with. BIG MISTAKE. He has anger issues and is a LIER! He told me he would fix the mistake one way or another. NOPE, HE LIED!!! He came into the office said I could call him 3 hours. I did so. HE WOULD NOT ANSWER! I was told a story and told call back on Monday. I did so. JOHN VAUGHN said I needed to be more patient and that was the last I heard from him for the next few days. I get a call to bring in some paperwork. I did so. JOHN VAUGHN, ignoring me, sat at his desk eating from his 2 bags of McDonalds food, refusing to come out. Another salesman TONY says he's busy! Doing what? EATING!!! So, I hunt down the owner, a Mr. Lowry. He does NOTHING but send me back to Allen Samuels and directed me to speak to BRIAN JOHNSON, MANAGER. Hmm..he gives me nothing but the run around. He lies just as much as JOHN VAUGHN. When I told him about Eddie Bartlett, JOHN VAUGHN and Kay, the financial director behavior. He basically calls me a liar and says he doesn't believe it. BUT I HAVE PROOF!!! So Brian Johnson tells me he's going to take care of it. NOPE, HE DID NOT. I get a hold of Kay, financial director. Not only does she hang up on me for asking for proof of what she did, she refuses to speak to me yet. I get back ahold of Brian Johnson, he says he's going to look into it. Guess what? I still haven't heard from him. I haven't heard from any of them. I have no paperwork! I am in the wrong car! I am out of over $4400.00 and been through the flint mill because of them. They see a 70 year old woman and nothing more. Eddie got his commission because of fraudulent sales practices. Allen Samuels got their money because of fraudulent sales practices. They eat on company time and ignore the customers. And I am the one suffering over this. Simple solution...give me what I thought I bought in the first place. Fix your MISTAKE ALLEN SAMUELS! Shame on you for not doing so in the first place.


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