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Original Comment It has become necessary for me to change my banking to BB&T. At the location in Whiteville, NC, we only had (1) customer service representative to help, and only (1) location. Also, the voice mail, to leave a message, is not available now. We will be closing our checking, savings, home equity line and another account that we have there. How can you expect to grow as a company, if you do not have enough people working, to adequately help your customers. I am really sorry to leave this bank and did business with RBC Centura, and that was great. When it became PNC Bank, I got no help to change my drafts over to PNC Bank. I did all of that myself. They did change the social security information, but that is all. This been so frustrating to try to get service, but with (1) loan officer, (1) customer service, how can a bank serve everyone that needs help??????? Answer: you can't.

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