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Original Comment The town of Churubusco, Tri lakes and Columbia. City indiana have had incredibly bad Internet and phone service from Mediacom. Download speeds are more often than not down in the sub 2mb range. They are aware of the problem. It when you call they deny it until you tell them your ping time and DL speed using Ookla global broadband. Then they try to reset your route. That doesn't work so they schedule a technician to come to check it out. The technician does his normal tests and says&quot; yep I can see the problem. It's a high signal to noise ratio. Well this has been going on for months. He supposedly turns in reports requesting a line tech to review the problem. Nothing seems to happen. Tonight my daughter called and her ping speed was timing out at over 500ms. Her download speed was .5Mb. We both called Mediacom and spore to &quot;technicians&quot;. My<br /> One told me that it still shows a request to elevate the problem but that it doesn't look as if anyone will get to the issue till November 1. My daughter had even less luck with the Business unit as she is a commercial customer. She was told that they could see the problem but don't know when they will be able to fix it. <br /> Like me, she tried to elevate the problems to higher management. You can't !<br /> I worked in a corporate position and I know if I had handled my duties as the mediacom people do I would have been fired. <br /> In summary, Mediacom is one of the worst companies I have dealt with from a professional level and a consumer level. <br /> I am considering taking legal action through small claims court. I have documented my interest speeds over the last two years and can proce that I have never even come close to the speeds advertise and for which I am paying. <br /> They are still carrying current ads on TV promising up to 15Mb. And yet the can't provide more than 3mb. Yes I think I it's time to go file suit for a refund of the Internet portion of my bill

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