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hi samsung team,<br /> <br /> <br /> <br /> I purchased a Samsung Core GT-8262 model phone on 16-sep-13 and since day 1 I am facing a phone heating issue (Phone gets very heated when getting used either I use the phone to make call, use any app or change the phone). Regarding this concern of mine I had a word with the samsung customer support on 23/9/13 and they took the remote of my phone and did the troubleshooting for 3:30 hrs and the representative working with me over the phone said that it's the issue with the phone and he told me to go to the service centre and get the phone replaced by getting a DOA letter from them. So today on 24/9/13 I went to the Samsung service centre in Faridabad at Ajronda chock and there tell them my concern and requested them to give me a DOA letter and they deny to do so even when I reported the issue to samsung within 7 working days of buying the phone I even had a word regarding this concern of mine with the manager and the owner of the service centre(Mr. Gupta) and he misbehaved and deny to give me the DOA letter even after knowing the sevirity of the issue. So, then the representative at the samsung service centre wanted me to submit the phone and they wanted to check it I submitted the phone to them and the technician there checked the phone and updated it's software and checked all the hardware components and as per them they fixed the issue and they gave me the phone back and at the very same moment I showed them that the issue is not fixed the phone is still getting very hot while making a phone call so the representative Ankur at the service centre said to me this is what we can do and he forcefully wanted me to acknoledge the receiving of the phone I denied to do that and on the receving I clearly mentioned that the issue is not fixed and they forcefully wanted me to take they phone away without fixing the issue also at the same time I called customer care and spoke to the manager at the customer care and at the same time having the owner of the samsung service centre on the conference call and I told them very clearly that it's the defected phone and I NEED THE REPLACEMENT OF THIS PHONE firstly you guys wanted me to use your phone support I did that then I went to the service centre and they were not able to give me any solution to the problem SO NOW WHAT I WANT YOU TO DO IS UNDERSTANDING THE SEVERITY OF THE ISSUE I WANT YOU TO REPLACE THIS PHONE BECAUSE CONTINUING USING THIS PHONE MAY RESULT IN LOSS OF LIFE OF SOMEONE. <br /> <br /> <br /> <br /> The customer service of samsung here in india is soo bad that without fixing the issue the rep. and the service centre owner wants me to take the phone back and use it in a condition it is in and they say they will not replace this at any cost what ever may happen......and they say that IF YOU WANT TO GO TO THE COURT GO THERE AND GET IT REPLACED THAT WAY<br /> <br /> <br /> <br /> I HOPE AS A CUSTOMER ORIENTED BRAND SAMSUNG WOULD LISTEN TO MY REQUEST AND REPLACE THIS PHONE ASAP.<br /> <br /> <br /> <br /> Regards!<br /> <br /> Puneet


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