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Today, I received a postal card from Safe-Link stating that I had not "logged in" for the month. I was given a set of instructions, one step required me to enter a 15 digit password, of which I have never been given or assigned. When the system refused my entering the 15 digit IMEI number, I called the toll free number provided. They referred me to another toll free number and them to yet another toll free number, which after 30 seconds reverted to a fast busy signal. I must conclude that the right hand knowest not what the left hand is doing. The entire system is INEPT and DYSFUNCTIONAL.<br />
TracFone -aka- known as SafeLink, when working, is a great service but their customer service is as screwed up as is our federal government. Do not expect any real customer service unless it is understood that the word "service" may only mean that you are being "serviced" <br />
The management of TracFone and SafeLink should hang heir heads in shame.
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