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Original Comment The most unfriendly customer service there is. Wife charged $16.00 service charge for a $1.00 toll road fee that she could not avoid. No way to exit airport without using toll road. Credit card charged 2 months later. Not given to option of paying the toll when car turned in. Called Customer service and got the usual run around. Was told to call Violations Department (what ever that means)They said she violated the toll road by not paying the toll - which is not possible - no toll booths. Then said she should have not taken the toll road - also impossible since that is the only road out of the airport. I asked why a $16.00 charge and a $1.00 toll and they said there was a $15.00 service fee. I asked them if the state of Florida knows they charge these fees. They said it was none of the states business. I asked to talk to a supervisor - I was told there are no supervisors. I call their Corp Headquarters and was transferred to customer services and got the same run around - asked to talk to supervisor and the lady would not transfer me. DO NOT rent from this company - unless you want to keep getting fees charged to your credit card months after the rental.

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