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Original Comment I'm currently sitting in the waiting room of your Toyota 6324 Baltimore national pike location wondering what kind of service I'm going to get but since this is my first time to this location I'm already feeing and know its not the service I was expecting to get. My wife was quoted a price of 265.62 for a 120000 service and when I checked in today prices were not even close to the quote . I gave the person I talked to and they informed me that the individual doesn't usually do that position and he was incorrect . That I as a customer should know better than that.... I have never claimed to be a mechanic or had a background in services , much less pricing but am aware of integrity and character and most importantly Customer service. If lack of training with all team members should not impact the customer at the end of the day and situations like this should be seen as a learning opportunities to avoid this happening again to other customers in the future. Thank you for reading this email and I hope that communication is given from corporate about providing correct information to customers so they get the service that they expect and don't feel cheated in their experiences when they represent the Toyota name and brand. Have a great safe day.<br /> <br /> - David H

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