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Original Comment I put a refridgeraton on layaway September 24,2013. I had no idea that I would have to deal with Sears about my checking account because I used my bankcard to make the first payment. The next day my husband call and told me that over $2000.00 had been taking out of our account along with the first payment of the refridgerator. So I called Sears custom Service and at first she only saw the first payment not the $2099.00. She said I would have to called my bank. I call my bank explain it to the person in charge and she told me if they didn't have an authorized number for the $2000.00 that she could return the money to my account so she called Sears back with me on the phone but when we start talking to this lady she said oh I do see the $2099.00. She said this had never happen before could we hold on. We held on for about 20 to 30 minutes back and forth. At last she said it will be 24 to 48 hours before I will get my money back. Oh they said sorry so many time. The next day I called back and that sales person said she didn't know how long it will take and I ask to talk to someone else higher and she said the same thing she didn't know how long and right then they had did anything and it may take longer to get my money and that they couldn't help me receive my money and they didn't have a number for headquarter they could only email headquarter. Well I have learn one thing never use Sears layaway anymore and think twice before I use my card at sears. Right now Sears have gotten my checking account screwed up and they don't care. Sorry do not help you when it comes to paying your bills and feeding your family. You wonder what kind of people would hurt people like that. What kind of customer service are they teaching. I work for customer service at another store and I know what you have to do and it doesn't take a week this is 2013 not the 70.

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