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Original Comment I had the most unpleasurable experience dealing with AAA Auto Insurance regarding someone who hit my car that carried this insurance. He backed into it and was completely combative not wanting to take accountability for his wrongdoing. I got his policy number and info and called the customer service line. The woman who took the claim initially seemed okay and told me I would hear back from an adjuster in 1 business day. After 2 business days, no response. I called in to see what was going on to be smart-mouthed by someone on the other end of the line being rude to me in California. I called back the following day (3rd day after incident) to inquire as to why I wasn't hearing from anyone. The person on the line told me they tried to reach their insured to get a statement, and he's not responding to them. I then said to him I need to get my car fixed, and we need to move on with this. The rep said they won't do anything until their insured responds. THAT IS RIDICULOUS!!! You can't hold an innocent person hostage like that for someone they insure that is being defiant and not responding who caused an accident and damage to someone else's car. The rep then told me to contact my insurance company to see what they can do. THIS IS INSANE!! My insurance company is NOT going to pay for something I didn't cause because their insured wants to dig his heels in and not respond like a child. Needless to say, I am furious and will be taking them to small claims court to get this addressed. Again, the innocent person who is doing the right thing (myself) has to be dragged through a court of law to get my vehicle fixed for a shoddy business and its customer.

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