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Janice Alexander<br /> <br /> Brian Vaughn<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> 9/28/2013<br /> <br /> <br /> <br /> <br /> <br /> Dear Cuisinart,<br /> <br /> <br /> <br /> We purchased a Cuisinart coffeemaker and have been very dissatisfied with the performance of our coffeemaker. It is dripping fast for the first couple of minutes and then drips very slowly and the water pools up in the coffee ground section of the maker causing a mess. Also, the brew is warm, but not hot the way that we like it. It is not brand-new and I no longer have the receipt or remember the exact price that I paid for it. I can send you the coffeemaker back, which is not a problem. What I am dissatisfied with mostly is that I purchased this coffee maker more for the brand of Cuisinart than anything else because I rely on the fact that Cuisinart means the highest of quality. The serial number on the bottom of this &quot;Filter Brew&quot; Cuisinart coffeemaker is: 80723C. <br /> <br /> <br /> <br /> We are requesting a new coffeemaker that we can enjoy along with our friends. We are not particular about model or cost - we only want a Cuisinart coffeemaker that works properly and brews the hottest cup of coffee possible. We do not enjoy warm coffee and that was also another reason that we purchased a Cuisinart coffeemaker. We assumed that the other brands would not function in the superior way that Cusinart appliances and products do and that the other brands brew would not be as hot. We were wrong with this coffeemaker - the brew is insufficient in temperature. Our family has dealt with this coffeemaker and our disappointment in it as long as we care to. <br /> <br /> <br /> <br /> We truly appreciate your allowing us to share our experiences with you and for considering our request. We have not complained to the BBB or posted any negative feedback on other consumer review websites and do not intend to if our complaint is processed to our satisfaction. We intend to continue to praise the Cuisinart name because we also believe in your customer satisfaction. Thank you.<br /> <br /> <br /> <br /> <br /> <br /> Sincerely yours,<br /> <br /> Janice Alexander and Brian Vaughn


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