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Dear Sir or Madam,<br /> <br /> <br /> <br /> <br /> <br /> Product Level 1: Car navigation <br /> <br /> Product Level 2: XL 340 <br /> <br /> Category Level 1: Troubleshooting <br /> <br /> Category Level 2: Frozen or not starting <br /> <br /> <br /> <br /> <br /> <br /> <br /> Hello I had wished to contact you on a more pleasant situation, but unfortunately that is not as I had wished.<br /> <br /> <br /> <br /> Please allow me to start this situation @ 3years ago I received a new Tom Tom as a gift, until up to a week ago I started having problems with it ( my device was showing a circle with a Red line through it). I contacted Tom Tom technical support team in Mexico and explained my situation with them over the phone. I proceeded to follow their advice on how to rectify the problem, unfortunately numerous discussion's over the phone with tech support and a supervisor I was told that there was a problem with the Tom tom device which could not be fixed.<br /> <br /> <br /> <br /> At this point I was told that the GPS Tom Tom device only had a life expectancy of 3yr to 5 years, but they would send me a 20% discount coupon on another Tom Tom device which I stated was unacceptable.<br /> <br /> <br /> <br /> I like the Tom Tom product that I had, even willing to try it before a much bigger producer of GPS's on the world market. I suggested that I be sent a new Tom Tom to replace the defective one I had, I was told that could not be done.<br /> <br /> I was a believer of the Tom Tom devise and more than willing to promote your item until now. I always thought that your company and staff faith in your products and what they would stand behind them, which you have shown that is not the case.<br /> <br /> <br /> <br /> In closing I would like to believe that someone in head office has enough faith in their products by replacing my defective Tomm tom so I can say that I am pleased and happy to use a Tom Tom product.<br /> <br /> <br /> <br /> I look forward to your reply concerning this issues.<br /> <br /> <br /> <br /> Thank you<br /> <br /> <br /> <br /> Brad Carleton


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