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I have been a Net10 customer for 7 years. Have been mostly happy with service until now. Website booted me out this morning as I was completing transaction. Waited a few minutes and tried again. It not only added those minutes but the previous transaction as well. Called customer service to get refund which put me on hold for 10 of my precious minutes. The system then hung up on me. After several attempts to call in and getting disconnected (more minutes) I finally got through. This time I waited for 15 minutes. As the gal was making excuses for the poor customer service while telling me they would refund my money the system disconnected again. Surely this company is making enough money off of us poor people to provide better trained more willing to help employees! I have worked in the customer service industry for over 30 years and these people suck at it!


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