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Original Comment This note is to advise you of the excellent experience I had with the General Manager of the Holiday Inn in Roissy France.<br /> My wife and I checked into the Holiday Inn in Roissy France on 17 Sept 2013 and checked out and returned to the USA on 18 Sept. When we checked in we advised the General Manager Ms. Berengere Niemann that we had lost some luggage on the train. Ms. Niemann took over our problem in locating the luggage and arranging for the return of our luggage to us in the USA. All of the actions were accomplished by her after we had checked out and returned to the USA. <br /> When we first talked to her she assured us that she would continue to work to have our luggage returned to us which happened today Oct 1 2013. She emailed us several times along the way to keep us appraised of her progress. I have never experienced this level of customer service in any dealings I have ever had. <br /> Ms. Niemann is a credit to the Holiday Inn establishment and deserving of some kind of recognition for her efforts.<br /> I thank the Holiday Inn for the level of training in customer service you must provide your General Managers and I sincerely thank Ms. Niemann for what she did for us.<br /> Joe Sampugnaro

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