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Original Comment I've not had the best experience with your service department in the past (long annoying story already told to someone at your facility), but last weeks visit just reinforced my general opinion of Nissan. We've bought Nissan cars for the past 20 years, and use Continental service because we bought the "Gold Plan" coverage for both our cars. It was more than disappointing to find out that if your service department can't diagnose the intermittent problem of my wife's car failing to start, you don't cover the rental car she had to use for the day. It doesn't matter that she couldn't start it, the tow driver couldn't start it, and at your facility your tech couldn't start it. After getting a rental, the service department couldn't find the problem... and then it started. The idea that your "Gold Service Plan" doesn't cover a rental if you can't diagnose a problem is completely absurd. I'm sure this is some standard company policy that has nothing to do with the service department, but it makes Nissan look like a cheap sheister company.

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